Eileen Monaghan, LMT​

Location

I am located inside Renew Elite Massage Therapy. You can park in the front of the building (facing South Plaza Trail) and head in through the front door. Once in the lobby, hang to the left. You will see Suite 110 and the sign says "Renew". That is where my office is. My appointments run throughout the day with 15-30 minutes between them. Please have a seat, fill out a health form (if it's your first time), use the restroom (located in the lobby) or get some water or a snack (by the sink). Make yourself comfortable in our peaceful office.

I promote my massage to pregnant and postpartum women but I will work with anyone. My other massage name is WholeBody Massage Therapy, Inc. This may pop up when using Google maps. Be sure you are in the right place if you see that name.  


Cancellation/No Show Policy

I understand that there are times when you must miss an appointment due to emergencies or obligations to work or family. However, when you do not call to cancel an appointment you may be preventing another client from receiving a much-needed massage. Conversely, the situation may arise where another client fails to cancel an appointment and I am unable to schedule you for a massage due to a seemingly “full” appointment book.

If an appointment is not cancelled at least 12 hours in advance, you will be charged 50% of the session price.

If you do not show up to your appointment and you give no notice (No Show), you will be charged the full amount of the session missed.

This policy will be held for ALL clients.

You must pay for your missed appointment prior to your next appointment.

You must contact me via text/call to schedule your next appointment after a missed appointment. Online scheduling will not be made available to you until you have paid all fees.

Clients that habitually cancel without notice may be asked to pay for appointments prior to session or may be asked to use another Massage Therapist from then on.

Scheduled Appointments

I understand that delays can happen. Please allow ample time to get to your appointment on time. My appointments run back to back, with enough time for me to take payment and set up my room for my next appointment. If I am running late for any reason, I will ALWAYS give you your full time. If you are running late, you will receive whatever time is left so I can keep all my other sessions from running late.

I ask, if this is your first session with me, that you arrive at least 15 minutes prior to your session so you may fill out a Health Intake form. This will also give you plenty of time to find my office.

Thank you for your continued support of me! If you have any further questions or believe that you are being charged in error, please don’t hesitate in contacting me.

Gift Certificates/Prepaid Appointments

Gift Certficates and Prepaid appointments are Non-refundable. If you cannot make your appointment, you may transfer that appointment to another person. Please contact me if you would like to transfer your Gift Certficate/Prepaid appointment to another person

Address

3630 South Plaza Trail Ste. 110

Virginia Beach, VA 23452

Contact

(757) 553-4052

[email protected]

Hours

My hours have been changed due to the Covid19 outbreak.  Please contact me if you would like to schedule an appointment.

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Questions about my services?

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Do you have a question about my policies, services or if massage is right for you at this time?  Please feel free to contact me and I will get back to you within 24 hours.  Please be sure to give me the best way to contact you.  


I am a very busy massage therapist.  You may find it hard to get on my schedule.  Please contact me if you are not finding a date/time that works for you.  I may be able to get you on my schedule even if it looks like I have nothing available.  I keep a cancellation list going as well and you can be put on the list.  When I get openings, I will go down the list to see if anyone is available to come in at that time.


I do my best to get back to you in a timely manner.  Calling may not be the fastest way to contact me.  I am in and out of appointments all day and will not be able to call you back til the next day.  Texting is very helpful during my day.  I can reach out faster that way.  If you would like to speak over the phone, I will call you back within 24 hours.